Return Policy

1. Overview

At Tholmarephzliex, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you can return products and receive a refund. Please read this policy carefully before making a purchase.

2. EU Consumer Right of Withdrawal

If you are a consumer within the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, in accordance with EU Directive 2011/83/EU.

2.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

2.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email) at:

Tholmarephzliex
21 Cuba Ave, Curraghavarna And Portavolla
Banagher, Co. Offaly, R42 NX82
Ireland
Email: clients@tholmarephzliex.world

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Return Conditions

3.1 Eligibility for Returns

Products are eligible for return if:

• The return is initiated within 14 days of receiving the product (for EU withdrawal right) or 30 days for our extended return policy
• The product is unopened and in its original, sealed packaging
• The product is in the same condition as when you received it
• You have proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or with broken seals
• Products that have been used or partially consumed
• Products that have been damaged by the customer
• Products returned after the return period has expired

For health protection and hygiene reasons, the statutory right of withdrawal may not apply to sealed goods that are not suitable for return once unsealed after delivery (including unsealed supplement products), in line with applicable EU consumer law.

4. How to Return a Product

Step 1: Contact Us

Before returning any product, please contact us at clients@tholmarephzliex.world with:

• Your order number
• The product(s) you wish to return
• Reason for the return

Step 2: Receive Return Authorization

We will provide you with a return authorization number and return instructions within 2 business days.

Step 3: Package the Product

Securely package the product in its original packaging. Include your return authorization number inside the package.

Step 4: Ship the Product

Send the package to the address provided in our return instructions. We recommend using a tracked shipping service and keeping proof of postage.

5. Return Shipping Costs

For returns under the EU right of withdrawal:

• You shall bear the direct cost of returning the goods
• Return shipping costs are non-refundable unless the product was defective or incorrectly shipped

For defective or incorrectly shipped products:

• We will cover return shipping costs
• We may provide a prepaid return label

6. Refunds

6.1 Processing Time

Once we receive your return, we will inspect the product and notify you of the status of your refund within 5 business days.

For valid withdrawal requests, reimbursements include the original standard delivery cost (excluding any extra cost for premium delivery options), as required by law.

6.2 Refund Method

Approved refunds will be processed using the original payment method. Please allow:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days
• Other payment methods: Processing times may vary

6.3 Partial Refunds

Partial refunds may be granted in certain situations:

• Products with obvious signs of use or damage not caused by shipping
• Products returned more than 14 days after delivery (at our discretion)
• Products not in original packaging

When the right of withdrawal applies, you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

7. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours of receiving the product
2. Provide photos of the damage or defect
3. Keep all original packaging materials
4. We will arrange for a replacement or full refund at no additional cost to you

8. Incorrect Orders

If you receive an incorrect product:

1. Contact us immediately with your order number
2. We will arrange for the correct product to be shipped
3. We will provide a prepaid return label for the incorrect item

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the desired item.

10. Cancellations

You may cancel your order at any time before it has been shipped. To cancel, contact us immediately at clients@tholmarephzliex.world with your order number. If the order has already been shipped, you will need to follow our return process.

11. Your Liability

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

12. Exceptions

This policy does not affect your statutory rights. If you believe you have received a faulty product, you may be entitled to additional remedies under consumer protection laws, including the Irish Sale of Goods and Supply of Services Act 1980 and EU consumer protection regulations.